Monitor & respond
We watch the signals that matter, investigate production issues, and follow a documented escalation path when critical workflows fail.
- Availability and error monitoring
- Incident triage
- Monthly health reporting
Your software is live.We keep it that way.
Stellar takes ownership after launch—monitoring production, resolving incidents, shipping updates, and improving the systems your business depends on.
Local and international supportModern web, mobile, API & cloud stacks
Production overview
System operations
Production monitoring
Bug fixes & incidents
Security updates
Continuous improvements
Critical incident coverage
Defined escalation and response paths
After launch
One team for the work software needs next.
Whether we inherit your application from an internal team, a freelancer, or another agency, we start by understanding the system before making promises about it.
Support is available for qualified modern web, mobile, API, database, and cloud stacks after a technical takeover audit.
Maintain & repair
We resolve defects, maintain dependencies, and reduce the operational backlog that quietly makes live software harder to trust.
- Bug diagnosis and fixes
- Dependency updates
- Technical debt reduction
Operate safely
We improve deployments, backups, logs, and cloud operations so releases are controlled and recovery is practical—not theoretical.
- CI/CD and rollback
- Backup verification
- Cloud and database operations
Keep improving
Maintenance should not freeze the roadmap. Reserved engineering capacity keeps useful product improvements moving after launch.
- Small feature releases
- Integrations
- Performance improvements
A responsible takeover
We understand the system before we promise the SLA.
Existing software carries history. Our process exposes that history, reduces the unknowns, and builds a support model around the real system.
01
Audit the system
We review the codebase, infrastructure, deployments, security, backups, and operational risks before accepting responsibility.
02
Stabilize what matters
We address urgent risks, establish access controls, and create the runbooks needed to operate and recover the system safely.
03
Operate continuously
Monitoring, incident response, maintenance, updates, and clear monthly reporting become a repeatable operating rhythm.
04
Improve deliberately
We use reserved capacity for performance work, integrations, and focused features without losing control of reliability.
Production Takeover Audit
Know what you are handing over.
A ten-business-day technical assessment before we accept ongoing responsibility. You receive the findings even if you do not continue into a support plan.
Fixed-fee audit from
$225
The final audit fee reflects the system footprint, including applications, repositories, environments, integrations, and infrastructure providers.
- Architecture and codebase review
- Hosting, database, DNS, and deployment assessment
- Monitoring, logging, and backup verification
- Security and dependency scan
- Prioritized risk register
- 30/60/90-day stabilization roadmap
Active client engagement
Delta SPMU
Post-deployment support for a live learning platform
Delta already had a deployed LMS. Stellar was engaged to help operate it after launch: monitoring the system, resolving issues, maintaining it, and delivering evolving requirements.
Support without claiming original authorship
What ownership looks like
The same lifecycle your live system needs.
Monitor
Watch the live learning platform and respond when operational issues appear.
Fix
Investigate defects and restore expected behavior across the deployed system.
Update
Maintain the application as its dependencies, infrastructure, and requirements evolve.
Improve
Deliver new requirements and focused feature changes after the original launch.
We publish measured outcomes only when an approved baseline and client evidence are available.
Reserved capacity
A support plan matched to the system.
Starting prices are for qualifying systems. The final plan, reserved monthly capacity, and quote follow the takeover audit. Infrastructure and third-party services stay in your accounts and are billed directly.
Maintain
For stable systems that need dependable maintenance.
Starting at
$312.50/ month
Maintenance capacity scoped after audit
- Business-hours monitoring and support
- Bug fixes and dependency updates
- Backup checks and quarterly restore test
- Monthly system health report
- P1 acknowledgement within one business hour
Operate
For business-critical software with active users.
Starting at
$625/ month
Operations capacity scoped after audit
- Everything in Maintain
- 24/7 paging for defined P1 incidents
- P1 acknowledgement within 60 minutes
- CI/CD, logs, monitoring, and rollback care
- One planned improvement release monthly
Improve
For products that must stay reliable while evolving.
Starting at
$1,125/ month
Improvement capacity scoped after audit
- Everything in Operate
- Reserved feature-development capacity
- Performance and infrastructure optimization
- Two planned releases monthly
- Quarterly architecture and capacity review
What shapes your quote
The audit turns these operating realities into a responsible scope, capacity commitment, and monthly price.
- System footprint and environments
- Required support coverage
- Business criticality
- Operational maturity
- Release cadence
- Reserved engineering capacity
We promise acknowledgement times, not blind resolution deadlines. Recovery depends on the system, third-party providers, and the risks identified during takeover.
Stellar Labs
We operate our own product, too.
Banana is our Amharic-first English learning experiment. Building and operating it keeps us close to the same production realities our clients face: mobile releases, payments, AI costs, data, and reliability.
Currently in controlled product validation—not presented as client work.
Amharic-first learning
AI conversation practice
Mobile product operations
Start with the system
Tell us what is live—and what keeps you up at night.
We will review the context, confirm whether the stack is a fit, and reply with the most responsible next step.
Based in Addis Ababa
Supporting local and international teams
Please do not include passwords, API keys, customer records, or other sensitive production data in this form.